Tourism business as actors of the tourism destination. The organizational design in the tourism businesses. Structures and organizational processes in hotels and in intermediary companies. Management processes.
VARRA L. Elementi di progettazione, processi e modelli organizzativi nelle imprese turistiche. Franco Angeli.
(Excluding the third paragraph of CAP. III: "Il fenomeno delle aggregazioni nel settore turistico")
Learning Objectives
The course aims to develop knowledge about organizational issues in tourism businesses; Develop knowledge on value creation processes for the customer and on the professional figures in the tourism
Prerequisites
no prerequisite
Teaching Methods
lesson + any testimonials
Type of Assessment
written test
Course program
Features of the tourism organizations and their framing
in destination management. Organizational design variables: environment, technology, human resources. Structures and organizational processes in hotels and intermediary organizations (Tour Operators and Travel Agencies). Management processes: learning, leadership, human resource management, innovation. Key professional figures in tourism business.